TWO NEW INITIATIVES TO SAVE CUSTOMERS TIME
It’s now easier to surrender your license plates!
Located outside of each of the six service centers throughout Lee County, customers can use these secure boxes to turn in unused license plates. Simply take a pre-printed envelope from the container on either side of the box, fill out the information, place the
license plate inside the envelope and drop it into the box.
No more waiting in line! Plates turned in by 4 p.m. on business days will be processed the same day with a receipt mailed to the address on record.
Specialty License Plate Pre-Sale Vouchers
After the Florida Legislature approves a new specialty license plate, the sponsoring organization must sell a certain number of pre-sale vouchers within 24 months before the new plate is manufactured and made available to Florida drivers.
Now, customers will be able to purchase those vouchers directly from our website, LeeTC.com without having to come into an office.
“These are exciting new additions in a series of innovations we have made to help achieve our mission of providing 5-star service to customers quickly and efficiently,” explains Tax Collector Noelle Branning. “We continuously look for ways to enhance a customer’s experience, while providing excellent government service.
Learn about other innovations launched in the last eight months that include a new website, a digital customer service agent who can answer questions 24/7 at LeeTC.com, a queuing system where customers can check in on their phones and wait where they want while monitoring their place in line in real-time, and a Smart Locker system to provide vehicle and vessel dealers next day turnaround on their title and registration documents.
Excellence, efficiency and enhancing the customer experience are what we strive for when we launch a new project or initiative. Over the past year we have been busy implementing programs to better serve you and our community.
Smart Lockers – This year we implemented a Smart Locker system where vehicle dealers can drop off and pick up their work 24/7 in a secured lockbox. Worked dropped off by 2 p.m. on a business day will be turned around the next day.
Edison – Have you met Edison? Edison is our artificial intelligence (AI) chatbot who is available to answer questions 24 hours a day, seven days a week. No more searching through multiple links to find information, just type your question in the chat and Edison will answer in seconds. The more questions he’s asked, the smarter he gets. Visit him at the bottom of our site – just click the 
